Our Team

Come meet the members of YourITgroup’s staff. Discover the wealth of IT support experience available to you when partnering with us for managed IT services. Our leadership has years of experience directing managed IT services for companies of many different sizes and structures.

The YourITgroup team consists of Project Managers, System Analysts, Qualified Network Analysts, Network Administrators,Web Developers and Desktop Support Technicians. Clients receive years of collective knowledge in innovative IT support. Our team maintains the highest levels of technology and security certifications, so you can be confident when entrusting your organization’s IT environment to us.

michael vu

chairman and ceo

If you can dream it, you can do it.

- Walt Disney

expertise:Enterprise Integrations and Solutions

first job:Team Leader at Chuck e Cheese

number of computers at home:5

fuel:Deep dish pizza and jalapeño kettle chips

recharging zone:Boca Beach Gazebo

tech tip:If it's broken, call YourITgroup

hometown:Austin, TX

education and training:University of Texas - BS in Computer Science

hobbies:Football and Fantasy Novels

favorite thing about YourITgroup:Our comradery is second to none!

apps i can't live without:Audible

brittany dunham

marketing

Everybody can be great. Because anybody can serve. You don’t have to have a college degree to serve...You only need a heart full of grace. A soul generated by love.

- Martin Luther King Jr.

expertise:Managing Chaos

first job:SuperCuts

number of computers at home:2

fuel:Coffee

recharging zone:Anywhere my family is.

tech tip:Call YourITgroup!

hometown:Bakersfield, Ca

education and training:University of Phoenix – BA in Communication

hobbies:Writing, Baking, Self-Education & Reading

favorite thing about YourITgroup:Team work makes the dream work & this team works!

apps i can't live without:YouTubeMusic

duke megnauth

Project Manager / Project Engineer

I do it for the cause, not the applause. Fixing broken smiles every day!

- Unknown

expertise:Design and Development of strategic planning

first job:Winn Dixie Supermarket

number of computers at home:6

fuel:Coffee

recharging zone:With my wife and kids

tech tip:Have you tried turning it off and back on again?

hometown:Baltimore, MD.

education and training:Broward College, BAS Information Technology

hobbies:Playing video games and Computer networking

favorite thing about YourITgroup:Family oriented

apps i can't live without:Google Suite

chris lenz

Project Engineer

expertise:IT Support

first job:

number of computers at home:

fuel:

recharging zone:

tech tip:Patch everything and reboot often.

hometown:South Florida

education and training:AAS in Computer Technology, CyberSecurity Certificate. Microsoft: MCTCS, MCSE, Azure Fundamentals. CompTIA: A+, N+, Project+, Security+, CySA+, CSIS, CSAP, TCM Security, Practical Ethical Hacking

hobbies:

favorite thing about YourITgroup:This is the best group of people I have worked with

apps i can't live without:

andy raphael

Director of Technical Services

The most important thing is to enjoy your life - to be happy - it's all that matters.

- Audrey Hepburn

expertise:Things with an IP address, web and application development

first job:St. Paul Lutheran School IT Manager

number of computers at home:8

fuel:Mrs. Peter's fish drip and jalapeños

recharging zone:Any weekend getaway

tech tip:Just reboot it.

hometown:Reichenbach im Täle

education and training:Florida Atlantic University - BA in Computer Information Systems

hobbies:Traveling, going to the movies

favorite thing about YourITgroup:Our staff is second to none.

apps i can't live without:YouTube

andrew loitz

Support Desk Team Lead

The more I learn about people, the more I like my dog.

- Mark Twain

expertise:Service Desk Operations

first job:Bagger at Publix

number of computers at home:6

fuel:Red Bull and a ton of Advil

recharging zone:Toilet

tech tip:Be nice to your IT guy. Trust me.

hometown:Coral Springs, Florida

education and training:CompTIA A+ and various Apple and Mac certifications

hobbies:Sporting Clays, 3D Printing, Board Games, tinkering

favorite thing about YourITgroup:The "radical candor."

apps i can't live without:YouTube

josh donahue

Sr. Support Desk Engineer

Grace is when God reveals the answer to you. Faith is when you respond to it.

expertise:Love to help others. Network and Server Engineering.

first job:Mowing Lawns

number of computers at home:6ish

fuel:The word of God and Italian food.

recharging zone:At home

tech tip:For personal use, Mac > Windows...Unless you're gaming.

hometown:Ft Lauderdale, FL

education and training:Broward College: AS in Networking Services Technology, A+

hobbies:Love Jesus, my wife and family, my pets, video games and anime. But I especially love making people smile.

favorite thing about YourITgroup:Our team has a great way of working together and the environment is amazing.

apps i can't live without:e-Sword

jared bausch

Support Desk Engineer

The only place the future exist is in our mind.

- Eckhart Tolle

expertise:Doing what Michael tells me to do efficiently as possible

first job:Personal Trainer at Gold's gym

number of computers at home:3

fuel:The Holy Spirit and energy drinks

recharging zone:World Of Warcraft

tech tip:Turn it off, then turn it back on.

hometown:Pittsburgh, PA

education and training:HACC AC economics

hobbies:Reading about consciousness, picking things up and putting them down

favorite thing about YourITgroup:A team of highly skilled individuals complemented with excellent communication and the absence of ego.

apps i can't live without:Audible/Google Maps

Daniel Souza

Support Desk Engineer

Action without knowledge is useless and knowledge without action is futile.

- Abu Bakr

expertise:Tech Support

first job:Service Desk Engineer at YourITgroup

number of computers at home:3

fuel:Coffee

recharging zone:Starbucks

tech tip:Carefully read any message that pops up on your screen before trying to get rid of it.

hometown:Orlando, FL

education and training:Google IT Support and CompTIA A+

hobbies:Music and VR

favorite thing about YourITgroup:YourITgroup is people focused!

apps i can't live without:YouTube

michael vu

chairman and ceo

andy raphael

Director of Technical Services

brittany dunham

marketing

duke megnauth

Project Manager / Project Engineer

chris lenz

Project Engineer

andrew loitz

Support Desk Team Lead

jared bausch

Support Desk Engineer

josh donahue

Sr. Support Desk Engineer

Daniel Souza

Support Desk Engineer

why choose YourITgroup?

YourITgroup provides IT support throughout Palm Beach, Broward, and Miami/Dade areas. Our team of experts provides reliable on-site support. We’re there when you need us, ensuring seamless productivity within your systems and providing the level of attention your business deserves. We value long-term relationships with our clients and will work closely with your business to ensure that you have all the technology resources for software and hardware that you need to be successful.

100% Unconditional Satisfaction

With YourITgroup Cloud Services, you’re not locked in to a one-size-fits-all “solution” that is no solution at all. We provide our customers with exactly the services they want, as needed and on demand.

Guaranteed 1 Hour Response

Your computer support problem or network issues will be addressed in sixty minutes or less. It's a guarantee that your call is responded to within one hour.

Fixed Monthly IT Cost

You’ll never be surprised. We offer an all-inclusive support plan, ensuring that our clients are not nickel-and-dimed when they need us the most. All this enables you to truly manage IT costs.

Expeditious Repair

Your issues – even the minor ones – will be taken care of quickly and efficiently. Since everything is included in one price, we are highly-motivated to use our time wisely.

No Technical Jargon

We’ll provide clear answers to your computer and IT support questions. You’ll never be made to feel out of your element by non-sensical tech speak.

Your IT Department

Our entire team is an extension of your business. Empower your employees with on-demand support that's just a phone call away.

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