Meet The Team

"If you can dream it, you can do it." -- Walt Disney

  • Expertise: Enterprise Integrations and Solutions
  • Hometown: Austin, TX
  • First job: Team Leader at Chuck e Cheese
  • Education and training: University of Texas - BS in Computer Science
  • Number of computers at home: 5
  • Hobbies: Football and Fantasy Novels
  • Fuel: Deep dish pizza and jalapeño kettle chips
  • Favorite thing about YourITgroup: Our comradery is second to none!
  • Recharging zone: Boca Beach Gazebo
  • Apps I can't live without: Audible
  • Tech Tip: If it's broken, call YourITgroup.

“I am the master of my fate, I am the captain of my soul.”
– William Ernest Henley

  • Expertise: Network and system administration
  • Hometown: Ft Lauderdale, FL
  • First job: YourITgroup
  • Education and training: Microsoft Certified Professional, A+, Net+, Cloud+ certified
  • Number of computers at home: 2
  • Hobbies: Board games and working out
  • Fuel: Coffee and Chipotle
  • Favorite thing about YourITgroup: The clients!
  • Recharging zone: Plantation Central Park
  • Apps I can't live without: Spotify
  • Tech tip: Upgrade to a solid state drive asap!

“The most important thing is to enjoy your life - to be happy - it's all that matters.” – Audrey Hepburn

  • Expertise: Things with an IP address, web and application development
  • Hometown: Reichenbach im Täle
  • First job: St. Paul Lutheran School IT Manager
  • Education and training: Florida Atlantic University - BA in Computer Information Systems
  • Number of computers at home: 8
  • Hobbies: Traveling, going to the movies
  • Fuel: Mrs. Peter's fish drip and jalapeños
  • Favorite thing about YourITgroup: Our staff is second to none.
  • Recharging zone: Any weekend getaway
  • Apps I can't live without: YouTube
  • Tech tip: Just reboot it.

“Sometimes you just gotta say WTF.” – Tom Cruise, Risky Business

  • Expertise: Network Design and Integration
  • Hometown: Pompano Beach, FL
  • First job: Cisco’s Chicken
  • Education and training: Keiser College, Network Engineering Program
  • Number of computers at home: 4
  • Hobbies: Playing music and football
  • Fuel: Anything that looks like a steak
  • Favorite thing about YourITgroup: A great team in the truest sense!
  • Recharging zone: On any stage with my guitar
  • Apps I can't live without: Garageband
  • Tech tip: If you aren’t expecting it, don’t open it!

“Good, better, best. Never let it rest. 'Til your good is better and your better is best.” – St. Jerome

  • Expertise: 10 years of experience in IT and 5 years in Web Development
  • Hometown: Hollywood, FL
  • First job: Helping my family run a small business
  • Education and training: AA Broward College, MS Certified Systems Engineer
  • Number of computers at home: 10+
  • Hobbies: Practicing Classical Piano, Chess, Developing Web Apps
  • Fuel: It’s Pizza time!
  • Favorite thing about YourITgroup: Most intelligent techs I have ever worked with.
  • Recharging zone: Home is where the heart is
  • Apps I can't live without: Chess time
  • Tech tip: Backups save lives.

"Announcing your plans is a good way to hear God laugh." -- Al Swearengen, Deadwood

  • Expertise: Network Engineering and Debugging
  • Hometown: Auburn, GA
  • First job: Housepainter's assistant
  • Education and training: Autodidact
  • Number of computers at home: 4
  • Hobbies: Cinema, music
  • Fuel: Coffee
  • Favorite thing about YourITgroup: One heck of a brain trust
  • Recharging zone: Living room, beach
  • Apps I can't live without: Apple Podcast app
  • Tech Tip: Reboot for PC, Reset PRAM for Mac


SupportDesk

Colby Hess

Colby Hess

Technical Services Engineer

LinkedIn

"What can I do to make your life easier?"

Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about Roland Technology: You never have the same day twice, unlike in Groundhog Day.
Recharging zone: Shooting pictures in the DFW area.
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:

  • Command C: Copy
  • Command V: Paste
  • Command Z: Undo
  • Z4: Dropbox Screen
David Zoch

David Zoch

LinkedIn

Can't Stop Won't Stop

Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about Roland Technology: Having Supportive Co-Workers
Recharging zone: Record Hunting in Dallas
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows

Nwan Achonwa

rSupportDesk Technician

LinkedIn

"We cannot solve our problems with the same thinking we used when we created them." -Albert Einstein

Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Favorite thing about Roland Technology: Definitely the atmosphere, it's so cool!
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.

Chadrick Lipscomb

Technical Services Engineer

If it ain’t broke, don’t fix it.

Expertise: Hardware Replacement, Managing, Troubleshooting and Networking Hardware
Hometown: Paris, Texas
First Job: Taco Bell
Education: CCNA, CompTIA Network+, CompTIA A+, CompTIA Mobility+, CompTIA Security+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Operating Systems Fundamentals, MTA Windows 7, Ethical Hacker
Number of computers at home: 4
Hobbies: Music, Bowling, Dominos and Card Games
Fuel: Lays Chips
Favorite thing about working at Roland: My Co-Workers
Recharging Zone: Main Event, I love to bowl.
Apps I can't live without: Google Maps
Tech Tip: Having a 16GB or better MicroSD card saves memory on your phone when you move your larger apps to the card.

Nicholas Bear

Technical Services Engineer

“Anything is possible, the impossible just takes longer” - NSA

Expertise: Software and Hardware Support
Hometown: Fort Worth, Texas
First Job: Active Army
Education: Associate of Science (A.S.) Drafting and Design, Bachelor of Science (B.S.) Project Management, ITIL® Foundation Certificate, Cisco Certified Network Associate Routing and Switching, Cisco Certified Entry Networking Technician, CompTIA A+ ce, CompTIA Healthcare IT Technician, CompTIA Network+ ce, CompTIA Project+, CompTIA Security+ ce.
Number of computers at home: 5
Hobbies: Golfing, Sports Shooting and Video Games
Fuel: Hot Cheetos
Favorite thing about working at Roland: The People
Recharging Zone: Fun on the Run Paintball
Apps I can't live without: Tip Calculator
Tech Tip: Have you restarted your computer?

Simon Bodner

Technical Services Engineer

“He who jump off cliff, jump to conclusion.”

Expertise: Network Professional with excellent hands on experience in computer networks and Information Technology (IT). Hands on experience with Routing, LAN, WLAN, switches and Cisco Firewall Knowledge Designing and Deploying Network equipment into Data Centers. Network Design and Configuration of equipment in many different environments.
Hometown: New York, NY
First Job: Interior Design
Education: BBA Finance & Investments
Number of computers at home: 8 PCs and 4 tablets
Hobbies: Golfing, Sports Shooting and Video Games
Fuel: Spicy Peanuts
Favorite thing about working at Roland: People and ever-changing software/hardware to play with.
Recharging Zone: Lifetime Fitness and going out for 220z steaks.
Apps I can't live without: Google Maps
Tech Tip: Use an SSD ☺

Zach Eshelman

Technical Services Engineer

“All our dreams can come true, if we have the courage to pursue them.” – Walt Disney

Expertise: Macs, Windows Servers, Switches, Firewalls
Hometown: Fremont, CA
First Job: Grounds Maintenance for Fremont Christian School
Education: BBA Finance & Investments
Hobbies: Off-Roading, Hunting, Wakeboarding, ATV Riding
Fuel: Sunflower Seeds
Favorite thing about working at Roland: The friendly environment and employees
Recharging Zone: Hydrous Wake Park in Allen
Apps I can't live without: Aside from IG and FB, probably Dropbox and RD Client
Tech Tip: Get out of the habit of using the same password for everything

Louis Wright

Technical Service Engineer

"But seek ye first the kingdom of God, and his righteousness; and all these things shall be added unto you." - Matthew Chapter 6:33

Expertise:

  • IT professional with a solid foundation of accomplishments in supporting a variety of operating systems, mission-critical business applications, infrastructure, and telecommunications
  • Exceptional teamwork and leadership experience
  • Extensive experience as an IT troubleshooter with commitment to lifetime learning

Hometown: New Orleans, Louisiana
First Job: Well’s TV Corporation, install television within a hospital environment
Education:

  • B.S. in Accounting, minor Business
  • PROFESSIONAL CLASSROOM COURSES:
    • PMP through HP /A+, Network+ certifications classes
    • Six Sigma Green belt classes, ITIL / MCSA server 2000 & 2003 classes
    • Certified in Meyers Briggs Training (Certification currently lapsed)
    • White Belt Six Sigma Training Class session through HP
    • Yellow Belt Six Sigma Training Class session through HP
    • Service Now Database

Number of computers at home: 8
Hobbies: Building Muscle cars, Art, reading, traveling, music
Fuel: Turtles and pralines candies
Favorite thing about Roland Technology: Team comradery and challenging my IT skills
Recharging zone: Theater & music concerts
Apps I can't live without: On my Android phone, the S Health app
Tech tip: Install a virus protection software along with a malware software to protect your units along with a firewall software as well

Brandon Frank

Technical Services Engineer

"Being a wrestler is like walking on the treadmill of lie. You get off it and it just keeps going." – Randy Savage

Hometown: Whitney, TX
First job: Pizza dude
Education and Training: Youtube State University
Number of computers at home: 1
Fuel: Chips and dip
Favorite thing about Roland Technology: Laid back atmosphere
Recharging zone: Alamo Drafthouse and Free Play
Apps I can’t live without: Amazon and Google Rewards
Tech tip: Make sure your luggage combination isn’t 12345

Brandon Kinney

Technical Services Engineer

"Yesterday is history, tomorrow’s a mystery, today is a gift- that’s why it's called the present."

Education and training: B.A. in Organizational Communication with Minor in Communication Technology. CompTIA A+/Network+.
Certifications: – MCP, MCSA, MCSE, CompTIA, Security +
Hometown: Grand Prairie, Texas
First job: NIKE Basketball Camp Counselor/Coach
Number of computers at home: 6
Hobbies: Spending time with family, watching movies and playing/watching sports (Basketball, Football, Baseball, etc...)
Fuel: Sour Gummy Bears
Favorite thing about Roland Technology: The people!
Recharging Zone: Going to Cowboys, Mavericks, and Rangers games
Apps I can’t live without: NBA, ESPN, DirecTV, Hangouts & iHeartRadio.
Tech tip: When Google Chrome web pages run slowly, hit Shift+Esc to open Chrome’s Task Manager to troubleshoot.

Eric Barnes

Technical Services Engineer

“Gotta catch 'em all!”

Education and training: Associate's of Arts Degree
Hometown: Garland, Texas
First job: AMC Theater Mesquite 30
Number of computers at home: 6
Hobbies: PC gaming
Fuel: Cape Cod's Salt and Vinegar Kettle chips
Favorite thing about Roland Technology: Everyone is extremely helpful and always laughing.
Recharging Zone: Flying Saucer Draught Emporium
Apps I can’t live without: twitch.tv
Tech tip: Unplug it, then plug it back in

Eric L. Hoffman

Technical Services Engineer

LinkedIn

“If it is to be it is up to me.” – William H. Johnsen

Education and training: BS Business Administration, Organizational Communication
Hometown: Native Texan! Dallas born, Dallas raised.
First job: Blockbuster Video
Number of computers at home: 3
Hobbies: Painting, table top/board games, computer games, hunting, and fishing
Fuel: Homemade beef jerky
Favorite thing about Roland Technology: The people! Everyone here is fantastic and excited about coming to work. That energy makes a huge difference.
Recharging Zone: Live shows at small/mid-sized venues
Apps I can’t live without: Google drive
Tech tip: Have you tried turning it on and off again?

Greg Bower

Technical Services Engineer

Hometown: Canada
First job: Starbucks
Number of computers at home: 8
Hobbies: Playing video games and playing drums
Fuel: Cheez-its
Favorite thing about Roland Technology: I genuinely enjoy everyone I work with.
Recharging Zone: Alamo Drafthouse
Apps I can’t live without: Reddit, Spotify, Shazam
Tech tip: If you don’t know something, Google it. (not just a tech tip)

Jay Coots

Technical Services Engineer

"Live Laugh Love always"

Expertise: 34 years of help desk and on-site services
Hometown: Big Spring, TX
First job: Landscaping
Number of computers at home: 4
Hobbies: Games, computers, movies, music, books, camping, and fishing.
Fuel:Chips and salsa
Favorite thing about Roland Technology: The team and the challenge of helping people
Recharging Zone: Any lake with fishing or camping
Apps I can’t live without: Google Maps
Tech tip: reboot.

Jon McMinn

Technical Services Engineer

"Nothing ventured, nothing gained."

Education and training: I've worked in the industry since I was eighteen or so, in various capacities from support desk to data centers. I have also earned degrees in philosophy and psychology but that's less relevant.
Hometown: Dallas, TX
First job: I was a grocery bagger at the local supermarket
Number of computers at home: 10+
Hobbies: Classic movies, reading, video games, music
Fuel: Cheddar cheese flavored rice cakes
Favorite thing about Roland Technology: The ability to work with skilled people closely and build my own abilities
Recharging Zone: Go out, find a strange restaurant, take on something new.
Apps I can’t live without: 7zip, Babun, Safari Online
Tech tip: Alt+PrintScreen will take a screenshot of the currently active window. Very helpful for capturing that pesky error! Just open MS Paint and Ctrl-V and you've caught it like a pro.

Joseph Burt

Technical Services Engineer

LinkedIn

“If touching one person’s life is a good thing, then touching a thousand people’s lives must be great.”

Expertise: Social media management
Hometown: North Texas
First job: Cashier at Super One Foods
Number of computers at home: 5
Hobbies: Music
Fuel: Zapps Voodoo Chips
Favorite thing about Roland Technology: The comedy provided by the other engineers
Recharging Zone: Live music in Deep Ellum
Apps I can’t live without: SeatGeek
Tech tip: Have you restarted the machine?

Jovon Reed

Technical Services Engineer

“never know how STRONG you are until being STRONG is the only choice you have."

Hometown: Queens, NY
First job: U.S. Navy
Education and Training: Active pursuit: AAS Computer Networking/Information Systems w/Cybersecurity concentration
Number of computers at home: 4
Hobbies: Esoteric studies
Fuel: Oatmeal, old fashion
Favorite thing about Roland Technology: Magnet pool environment for continued learning
Recharging zone: Local parks, outside recreation
Apps I can’t live without: I am able to easily disconnect from technology; thus, there are no apps that I absolutely must have…
Tech tip: Reboot the machine…

Lauren McMinn

Technical Services Engineer

LinkedIn

“That which does not kill you makes you stronger”

Education & training: BA from UTD, Microsoft Office Specialist 2013, Security +
Hometown: Garland, TX
First job: Swim Instructor
Number of computers at home: 8
Hobbies: Creative writing, crocheting, scrapbooking, video games, cats
Fuel: Chocolate chip cookies
Favorite thing about Roland Technology: The variety of experiences available and having something new to learn every day.
Recharging Zone: Walking around Dallas Arboretum and take pictures
Apps I can’t live without: Moon+ Reader Pro
Tech tip: Reboot and repent

Maria Salinas

Technical Services Engineer

"When in doubt, google out"

Hometown: Dallas, TX
First job: McDonalds
Education and training: WGU
Number of computers at home: 4
Hobbies: Continuing education at the moment
Fuel: Sunflower seeds
Favorite thing about Roland Technology: The atmosphere has been amazing
Recharging zone: Hanging out with friends and family
Apps I can't live without: Email

Nathan Bronsveld

Technical Services Engineer

Hometown: Orangeville, ON (Canada)
First job: Customer Service (Walmart)
Education and Training: B.A. in Counseling
Number of computers at home: 2
Hobbies: Woodworking
Fuel: Kit Kat bars
Favorite thing about Roland Technology: My coworkers
Recharging zone: Walking beautiful trails with my beautiful wife
Tech tip: Google has most of the answers

Nwan Achonwa

Nwan Achonwa

rSupportDesk Technician

LinkedIn

"We cannot solve our problems with the same thinking we used when we created them." -Albert Einstein

Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Favorite thing about Roland Technology: Definitely the atmosphere, it's so cool!
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.

Reginald Parker

Technical Services Engineer

“what is useful…reject what is not…add what is completely your own." - Bruce Lee

Hometown: Tom, OK
First job: McDonald’s
Education and Training: University of Oklahoma, A+, Net+, CCNA
Number of computers at home: 11
Hobbies: DJing, teaching & training martial arts (Wing Chun Kung Fu, Jeet Kune Do, Filipino Martial Arts, Kenpo), reading, drawing/painting
Fuel: Chocolate chip cookies & Cool Ranch Doritos
Favorite thing about Roland Technology: The atmosphere
Recharging zone: Eating at Razoo’s
Apps I can’t live without: Chrome…
Tech tip: Rebooting fixes most software issues…

Todd Sanders

Technical Services Engineer

“It is not the size of the dog in the fight. It’s the size of the fight in the dog." - Mark Twain

Hometown: Ponca City, OK
First job: Stockroom (Kmart)
Education and Training: University of Oklahoma
Number of computers at home: 6+
Hobbies: Golf, Top Golf, Sailing, Traveling
Fuel: Peanuts
Favorite thing about Roland Technology: New challenges
Recharging zone: Top Golf, golf, concerts
Apps I can’t live without: Pandora, Spotify, RDP
Tech tip: Make sure to always run AV

Troy D. Smith

Technical Services Engineer

"Practice Hobbits of Success"

Education and training: Some College, Microsoft, Juniper, Cisco.
Hometown: Dallas, TX
First job: Casual Male Big and Tall
Number of computers at home: 5
Hobbies: Teaching kids, cooking
Favorite thing about Roland Technology: The people
Recharging Zone: Bars, Hanging with kids
Apps I can’t live without: Google Maps
Tech tip: Restart


NOC Services

Luke Glover

Luke Glover

rSupportDesk Team Leader

LinkedIn

"No one is going to hand me success. I must go and get it myself. That's why I'm here. To dominate. To conquer. Both the world and myself." - Unknown

Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Favorite thing about Roland Technology: The People & "The Club House"
Recharging zone: Water Skiing at the Lake
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.

Joe Parr

Joe Parr

rSupportDesk Technician

LinkedIn

"Do or do not, there is no try." -Yoda

Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Favorite thing about Roland Technology: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
Recharging zone: Pete's Dueling Piano Bar
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.

Josh Armstrong

Josh Armstrong

Project Engineer

LinkedIn

"Getting information off the internet is like taking a drink from a fire hydrant." -Mitchell Kapor

Expertise: Networking, Desktop Support, & Windows Server
Hometown: Bismark, North Dakota
First job: CiCi's Pizza
Education and training: Collin County Community College; A+ & Network+ Certified
Number of computers at home: 3
Hobbies: Hanging out at home
Fuel: Cherry cokes
Favorite thing about Roland Technology: Roland is such a friendly place.
Recharging zone: Top Golf
Apps I can't live without: Any internet browser
Tech tip: Keep it simple, it will work better

Sage Driskell

Technical Services Engineer

LinkedIn

Education & training: BA – Chinese Language and Linguistics
Hometown: Dallas, TX
First job: Intern at University of North Texas Computational Chemistry Lab
Number of computers at home: 5
Hobbies: Music, Exercise, Computers
Favorite thing about Roland Technology: Ability to experience a wider array of technology at a larger scale than most anywhere else
Apps I can’t live without: EN <> ZH Dictionary
Tech tip: How to make a Windows PC better: Step 1: Install Linux